We’re here to help…
For questions not covered here, please contact us.
Is there a set-up fee to get started?
Not at all, but set-up is quick and easy and is supported by various onboarding material to get started in no time.
How does the 30-day FREE trial work?
Whether you start your FREE trial on the Basic or Premium Plans the first 30 days are completely free. Once the 30 days have passed we will start billing you at the rate of your chosen plan.
Is bountiXP secure?
Yes it very secure. We adhere to industry standards and best-practices.
How do I make payment on the paid plans?
We will send you an invoice based on your chosen plan. Invoices can be settled by making a direct deposit/EFT into our bank account, the details of which will be reflected on the invoice.
Do I need to sign a long-term contract to get started?
No need for you to sign a long-term contract, but you do get a discount if you sign up for one year.
Will I have access to support when I sign up?
Yes, we’re here for you every step of the way – that’s why we’ve included Zendesk. Here you can read through self-help content or log a ticket to our helpdesk should you need to.
Is bountiXP cloud based?
Yes it is hosted on the largest cloud provider – Amazon Web Services (AWS).
Which browsers does bountiXP support?
Our platform supports Chrome. Firefox, Internet Explorer and Safari, but only versions still supported by the vendors.
Does bountiXP support single sign on?
Yes, but at this stage it is only available to clients on our Enterprise plan. If you are an Enterprise client interested in single sign on, please note that this will need to be quoted separately.
Which devices does bountiXP support?
If your device type uses Chrome; Firefox; Internet Explorer or Safari it can be supported by our platform.
What integrations are built into the platform?
Zendesk, Xero and GetRewards. More exciting integrations are coming soon.