Effective date: 4 August 2026
Website: https://www.bountixp.com/
Privacy Notice: https://www.bountixp.com/privacy-policy
Terms URL: https://www.bountixp.com/terms-of-use/
General enquiries: contact@bountixp.com
Privacy, DPO and legal contact: legal@bountixp.com

 

  1. Introduction

These Terms of Use apply to the bountiXP marketing website at https://www.bountixp.com/ and to the bountiXP digital employee engagement platform.

These Terms are not intended to override a signed customer agreement, Master Services Agreement, Order Form, Data Processing Agreement, Service Schedule, Service Level Agreement or jurisdiction-specific schedule/addendum unless the relevant signed agreement expressly says otherwise.

 

  1. Who these Terms apply to

These Terms apply to anyone who accesses or uses the bountiXP website or platform, including website visitors, direct business customers, customer administrators, employees, participants, invited users, platform users and any other person accessing the Service.

 

  1. Contract hierarchy
DocumentPurpose
Public Terms of UseBaseline website and platform rules, acceptable use, privacy cross-reference, content use, intellectual property and user conduct requirements.
MSA / Order FormCommercial terms, fees, scope, money, liability allocation and customer-specific obligations.
Data Processing AgreementPrivacy, data handling, security, responsible party/operator or controller/processor obligations and processing instructions.
Service Schedule / SLAExecution details, project specifics, timelines, support commitments and agreed service levels.
UK Schedule / AddendumUK-specific supplemental terms where issued for a UK customer, programme or market arrangement.
Programme-specific rulesCustomer programme configuration, reward rules, participant eligibility and engagement mechanics.

 

If there is a conflict between these public Terms and a signed customer agreement, the signed customer agreement prevails to the extent of the conflict, unless that agreement states otherwise.

 

  1. Privacy and data protection

The bountiXP Privacy Notice at https://www.bountixp.com/privacy-policy explains how bountiXP handles personal information and personal data under the Protection of Personal Information Act 4 of 2013, the UK General Data Protection Regulation, the Data Protection Act 2018 and other applicable privacy laws.

Where bountiXP acts as an operator or processor for a customer or employer organisation, bountiXP processes relevant programme data in accordance with the applicable Data Processing Agreement, customer agreement and documented customer instructions. These Terms do not reduce user privacy rights or customer data protection obligations.

 

  1. Acceptable use, community safety and platform integrity

Users must use the website and platform lawfully, responsibly and in a way that protects community safety, privacy, security and platform integrity. Users must not post unlawful, harassing, abusive, discriminatory, threatening, defamatory, misleading or harmful content; scrape or harvest data; use bots or automated scripts; hack, test or bypass security without authorisation; gain unauthorised access; misuse platform functionality; manipulate rewards; game leaderboards; farm recognitions; or interfere with security, reporting, monitoring or availability.

bountiXP may remove content, suspend or terminate access, restrict functionality, investigate suspicious activity or take other proportionate action where reasonably necessary to protect users, customers, programme integrity, platform security, legal compliance or applicable programme rules.

 

  1. Rewards, balances and wallet functionality

Participants may access rewards wallet functionality depending on the configuration of the relevant employer or customer programme. The wallet may display available reward balances and transaction history, including points earned, the activity or recognition through which points were earned, and points redeemed, deducted, adjusted or expired.

Balances may be displayed as a monetary value, a points value or both, depending on programme configuration. A newsfeed balance visibility preference applies only to the newsfeed display and does not remove or hide wallet balances or transaction history within the wallet. Where a rewards catalogue is available, it may display rewards by points denomination and allow redemption through approved catalogue or programme mechanisms.

Earning, redemption, expiry, adjustment and forfeiture of rewards are governed by employer programme configuration, programme rules, applicable customer agreements and these Terms. Unless expressly stated in applicable programme rules or a signed customer agreement, reward balances are not cash, are not bank accounts, are not e-money or stored-value accounts and are for approved programme redemption only.

 

  1. System-generated content and automated outputs

The platform may generate rankings, leaderboards, recognitions, notifications, reports, dashboards, reward outputs and similar system-generated content based on programme configuration, user activity, available data and data quality. These outputs support programme operation and engagement and may vary between customers and programmes.

bountiXP does not currently use high-stakes automated decision-making that significantly affects users through the website or platform. Users must not manipulate, script, farm or game rankings, leaderboards, recognitions, reward mechanisms or other automated outputs.

 

  1. Billing, service levels and commercial terms

Fees, refunds, subscriptions, upgrades, downgrades, service levels, support commitments, implementation timelines and other commercial terms are governed by the applicable Master Services Agreement, Order Form, Service Schedule, Service Level Agreement or other signed agreement. These public Terms do not create a separate uptime commitment, service level, refund right or financial obligation unless expressly stated in an applicable signed agreement.

 

  1. Cancellation, suspension, termination and deletion

bountiXP may suspend or terminate access for non-payment, breach, misuse, unlawful use, security risk, inactivity, customer instruction, programme termination or legal, regulatory, compliance or operational reasons. Users may review, change or delete certain profile information where platform functionality allows.

Full profile or account removal may require instruction from the relevant customer or employer organisation, particularly where that organisation controls programme data. Verified correction or deletion requests will be handled within 30 days where approved and operationally possible, subject to legal, audit, backup, security, contractual and retention restrictions and consistent with the Privacy Notice and applicable Data Processing Agreement.

 

  1. Retention and deletion alignment

Retention and deletion of information must be read consistently with the Privacy Notice, the applicable Data Processing Agreement, the customer agreement, programme rules and bountiXP retention procedures. Platform log data is generally retained for 12 months unless longer retention is needed for investigation, legal, audit or security purposes. Daily backups operate on a two-week cycle, weekly backups on a four-month cycle and monthly backups on a one-year cycle.

Complaints and rights requests are retained for five years from final resolution or closure unless a shorter or longer lawful period applies. Customer programme data is retained for the duration of the customer programme or customer agreement and normally for up to five years after final closure where required for accountability, audit, contractual, dispute-resolution or legal purposes. Secure destruction is completed within 30 days once the approved retention period has ended and no lawful basis for continued retention applies.

 

  1. Intellectual property

All intellectual property rights in the website, platform, software, designs, text, images, dashboards, reports, logos, trademarks, documentation and related materials belong to bountiXP or its licensors unless expressly stated otherwise. Users may not copy, scrape, modify, reverse engineer, resell, frame, exploit or commercially use the website, platform or related materials unless authorised by bountiXP, a signed customer agreement or applicable law.

 

  1. Third-party services and links

The website and platform may integrate with or link to customer systems, rewards providers, infrastructure providers, communication tools, monitoring tools, analytics providers and other third-party services. Third-party services may be subject to their own terms and privacy notices. bountiXP is not responsible for third-party services it does not control except where responsibility is accepted in a signed agreement or cannot lawfully be excluded.

 

  1. Accessibility and support

bountiXP does not currently have a standalone public Accessibility Statement or formal accessibility policy referenced within the platform. Accessibility considerations form part of ongoing product design and development, but no dedicated WCAG compliance statement or accessibility roadmap is currently published. Users requiring assistance should contact the relevant programme administrator or bountiXP support channels. General support and access enquiries may be sent to contact@bountixp.com unless a programme-specific route applies.

 

  1. Liability

To the maximum extent permitted by applicable law, bountiXP will not be liable under these public Terms for indirect, consequential, incidental, special, punitive or exemplary loss, loss of profits, loss of opportunity, loss of goodwill, business interruption, data loss or similar losses arising from access to or use of the website, platform or Service. Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot legally be excluded or limited. Customer-specific liability caps, exclusions, indemnities and risk allocations are governed by the applicable signed customer agreement.

 

  1. User and customer responsibility

Users and customers must comply with these Terms, applicable customer agreements, programme rules and applicable law. Customers are responsible for authorised administrators and users where appropriate and for the content, instructions and programme configuration they supply or approve. Any indemnity obligations between bountiXP and a business customer are governed by the applicable signed customer agreement where one exists.

 

  1. Governing law, local rights and UK Schedule/Addendum

If a signed agreement specifies governing law, that agreement applies. Where no signed agreement exists, these Terms may be governed by South African law, subject to mandatory local rights that cannot lawfully be excluded. Where the website, platform or Service is made available to UK customers or UK users, mandatory UK legal rights and protections may apply. A UK Schedule or Addendum may supplement these Terms for UK customers where issued, but these Terms do not state that UK law governs all relationships unless confirmed in the applicable signed agreement or approved UK-specific terms.

 

  1. Questions, complaints and privacy-related requests

General enquiries may be sent to contact@bountixp.com. Privacy, DPO and legal requests may be sent to legal@bountixp.com. Privacy requests and complaints will be handled according to the Privacy Notice and applicable internal procedures. Where a request relates to an employer or customer programme, the user may need to raise the request through the relevant customer or employer organisation, particularly where that organisation controls the programme data or user access.

 

  1. Changes to these Terms

bountiXP may update these Terms from time to time. The latest version will be made available at https://www.bountixp.com/terms-of-use/ or through the applicable website or platform page.

 

Last updated: 4 August 2026.